Capability Map: [Organization / Business Unit Name]
Capability Map: [Organization / Business Unit Name]
TOGAF Business/IT Capability Mapping Phase: B (Business Architecture) / C (Information Systems Architecture) Date: [YYYY-MM-DD] Status: [Draft | Reviewed | Approved]
Purpose
This capability map documents the organization's business capabilities and their supporting IT capabilities. It serves as a foundation for gap analysis, investment planning, and architecture decision-making.
Scope
- Organization: [Name of the organization or business unit being mapped]
- Domain: [Business domain(s) covered — e.g., "Sales and Marketing," "Full enterprise"]
- Level of detail: [L0 strategic / L1 operational / L2 detailed]
Business Capability Map
Level 0 — Strategic Capabilities
[List the top-level capability groups. These represent the major areas of business activity.]
| ID | Capability | Description | Strategic Priority |
|---|---|---|---|
| BC-01 | [e.g., Customer Management] | [What this capability enables the business to do] | [High / Medium / Low] |
| BC-02 | [e.g., Product Development] | [Description] | [Priority] |
| BC-03 | [e.g., Order Fulfillment] | [Description] | [Priority] |
| BC-04 | [e.g., Financial Management] | [Description] | [Priority] |
Level 1 — Operational Capabilities
[Break each L0 capability into its component parts.]
| ID | Parent | Capability | Description | Maturity |
|---|---|---|---|---|
| BC-01.1 | BC-01 | [e.g., Customer Acquisition] | [Description] | [Initial / Developing / Defined / Managed / Optimized] |
| BC-01.2 | BC-01 | [e.g., Customer Retention] | [Description] | [Maturity] |
| BC-01.3 | BC-01 | [e.g., Customer Service] | [Description] | [Maturity] |
| BC-02.1 | BC-02 | [e.g., Product Design] | [Description] | [Maturity] |
[Continue for each L0 capability.]
IT Capability Map
Applications Supporting Business Capabilities
[Map IT systems and applications to the business capabilities they support.]
| Business Capability | Application(s) | Technology | Status | Notes |
|---|---|---|---|---|
| BC-01.1 Customer Acquisition | [e.g., Salesforce CRM, Marketing Hub] | [SaaS / On-prem / Hybrid] | [Active / Retiring / Planned] | [Key notes — e.g., "primary system of record"] |
| BC-01.2 Customer Retention | [Application names] | [Technology] | [Status] | [Notes] |
| BC-01.3 Customer Service | [Application names] | [Technology] | [Status] | [Notes] |
Technology Capabilities
[Map underlying technology capabilities that support the application layer.]
| ID | Technology Capability | Description | Current State | Target State |
|---|---|---|---|---|
| TC-01 | [e.g., Integration Platform] | [What this technology capability provides] | [Current technology/product] | [Target technology/product or "Retain"] |
| TC-02 | [e.g., Data Platform] | [Description] | [Current] | [Target] |
| TC-03 | [e.g., Identity and Access] | [Description] | [Current] | [Target] |
Capability Assessment
Heat Map — Business Capability Maturity
[Rate each capability across key dimensions to identify areas needing investment.]
| Capability | Strategic Importance | Current Maturity | IT Support Quality | Gap Severity |
|---|---|---|---|---|
| BC-01.1 Customer Acquisition | [1-5] | [1-5] | [1-5] | [Critical / Significant / Moderate / Minor / None] |
| BC-01.2 Customer Retention | [1-5] | [1-5] | [1-5] | [Gap] |
| BC-01.3 Customer Service | [1-5] | [1-5] | [1-5] | [Gap] |
Rating scale:
- 1 = Very Low / Initial
- 2 = Low / Developing
- 3 = Medium / Defined
- 4 = High / Managed
- 5 = Very High / Optimized
Gap Severity = mismatch between Strategic Importance and Current Maturity:
- Critical: High importance, low maturity — immediate attention required
- Significant: Notable gap affecting business outcomes
- Moderate: Gap exists but manageable in the short term
- Minor: Small gap, improvement would be beneficial
- None: Maturity matches or exceeds strategic need
Gap Analysis Summary
[Summarize the most significant gaps identified in the capability assessment.]
| Rank | Capability | Gap Description | Recommended Action | Priority |
|---|---|---|---|---|
| 1 | [Capability with largest gap] | [What is missing or inadequate] | [Add / Replace / Enhance / Consolidate] | [Immediate / Next quarter / Next year] |
| 2 | [Next capability] | [Gap description] | [Action] | [Priority] |
Dependencies and Relationships
[Document key dependencies between capabilities.]
| Capability | Depends On | Relationship | Impact if Dependency Fails |
|---|---|---|---|
| [Downstream capability] | [Upstream capability] | [e.g., "requires data from," "triggers process in"] | [Business impact description] |
Recommendations
[Based on the capability assessment and gap analysis, provide architecture recommendations.]
- [Recommendation title] — [Description of what should change and why, referencing specific gaps]
- [Recommendation title] — [Description]
- [Recommendation title] — [Description]
Produced by: [Digital talent name / role] Stakeholder review: [Names and dates] Next review: [Date]